30-day guarantee
If you are not satisfied with your Moneta purchase, you may request a full refund within 30 days of the original order date. This applies to both the first payment for a monthly plan and a lifetime purchase. Your statutory consumer rights remain unaffected.
How to request a refund
Payments and refunds are processed by Paddle, our Merchant of Record. Visit paddle.net and provide the email address and order details used at checkout. You can also contact us at hello@moneta.app for help locating your purchase.
Subscriptions
Cancelling a subscription prevents future renewal charges but does not automatically refund a completed payment. If a payment is within the 30-day period, request a refund through Paddle. Paddle handles approved returns to the original payment method, subject to its processing times.
Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. See Paddle’s Refund Policy for additional details.